Header banner
Revain logoHome Page
higher logic online community logo

Higher Logic Online Community Review

3

·

Very good

Revainrating 4.5 out of 5  
Rating 
4.7
Marketing, Demand Generation

View on AmazonView on ЯM

Description of Higher Logic Online Community

Higher Logic is the industry-leading, human-focused engagement platform, delivering powerful online communities to help you engage your users at every stage of their journey. Your members and customers have high expectations of the experiences you will create for them. That’s why we help you build the foundation of a successful customer experience by engaging your customers within a community, throughout their journey with you. We’re passionate about the power of engagement to transform the member experience. Communities offer a connected space where members can engage with your organization and with each other. When your members share ideas, best practices and solve problems, you reduce friction, add value, and build loyalty. We have a community that works for your needs. Whether you’re just starting and aren’t sure where to begin or you’ve been doing this for years and know exactly what you need, Higher Logic has a community solution to meet your specific needs along your journey. To engage everyone – all your members, customers, and partners – you need to create a distinct, unique experience to help them connect, create, and innovate together. That’s what we’re all about.

Reviews

Global ratings 3
  • 5
    2
  • 4
    1
  • 3
    0
  • 2
    0
  • 1
    0

Type of review

Revainrating 4 out of 5

Community really helped improve workplace efficiency

It's easy for me as an employee who is part time so I am able to log into this system any day during my work week. The community has been great in helping with our questions that we have had about various issues within the organization. There are still many things which can be improved upon such as allowing easier access to more helpful files or forms/documents when dealing with customers outside office hours etc.. In general it provides us employees what needs to be done without much hassle…

Pros
  • The community is a great resource for solving problems and getting advice from peers
Cons
  • While it's a great resource, there is still alot of room for improvement

Revainrating 5 out of 5

Office Depot Employee Community Review

I like that it has all our different departments in one place for support questions or concerns about using software within my office (Excel). It also allows me as an admin access into other people's accounts if needed which can be very helpful sometimes when there are multiple issues with a user account causing us problems from time to time! There isn't much room left inside the program so we have been unable to use this effectively until now - but hopefully they will add more space soon…

Pros
  • Ability To Connect All Of Our Employees From ALL Departments
  • Has Social Media Sites Included That Are Not Just For One Department Only
  • Easy Access And Very User Friendly Interface, Which Makes This Tool Super Useful With Multiple People Using At Once
Cons
  • Good but not great

Revainrating 5 out of 5

Highly recommendable platform - Excellent Customer Service

This was my first experience with higher logic and I am so happy that i did! It has been amazing!! Everyone in there customer service team are very helpful and professional. They have helped me solve issues regarding my community membership. There were several problems we had to fix together but they continued working until it became perfect for us. We can't complain about any thing because everything seems great! The features are good as well. All things seem smooth out when using this…

Pros
  • Easy scheduling
  • I love how simple navigation is.
  • Good communication between other people/members etc
  • The support staff at HL always goes above an beyond what others do..they really excel their jobs :)
Cons
  • Will fit