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Hyperion Contact Centre Review

1

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Very good

Revainrating 4 out of 5  
Rating 
4.0
Customer Service, Contact Center Software

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Description of Hyperion Contact Centre

Hyperion is designed to create systems for receiving and processing inbound calls via various communication channels such as, situation rooms, support services, contact centers, on-duty dispatch systems, and monitoring services.

Reviews

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Type of review

Revainrating 4 out of 5

An affordable multi product application for customer care

The ability of this system was its flexibility with different solutions that are customizable according your needs (i can't say it's good because i don;t like customization). It has some limitations but those were easy enough solved by using scripts or macros if you know what I mean! If someone wants an all inclusive solution they should look elsewhere since other products have better features than hyperions ones do at least when talking about call center software which means more options…

Pros
  • The flexibility and the ability to customise the system to suit your needs
Cons
  • The limitations and the lack of features