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ICS Review

2

Β·

Excellent

Revainrating 5 out of 5Β Β 
RatingΒ 
5.0
Vertical Industry, Hospitality

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Description of ICS

ICS is a provider of self-service software and apps for the hospitality industry.

Reviews

Global ratings 2
  • 5
    2
  • 4
    0
  • 3
    0
  • 2
    0
  • 1
    0

Type of review

Revainrating 5 out of 5

ICS - Great tool but improvements needed

The ability to search by property, room type, and amenities was great when we were looking at different hotels in our area and researching which one would be best suited for us! It wasn't so easy to find if that hotel had free wifi or not (we're traveling with toddlers). Also it could use more features/functionality - like being able to add multiple bookings from your phone instead of having to log into each booking site individually. This helps keep up with all our travel plans without going…

Pros
  • Abilityto see availability quicklyand easily.
  • Easy access via web browseror mobile appif you have an account set up already
Cons
  • Empty

Revainrating 5 out of 5

Good Customer Service & System Is Easy To Use

The customer service was great, they were willing to work with me to get the right solution. They are very thorough in their work and always keep you updated on what's going on. It does take some time to set up but once it's done it is very easy to use. They also offer an app which works well as a guest check-in/out system. We do not like that we have to use the website to enter our info, if there is an app available we would prefer using that instead. This is helpful during peak hours when the

Pros
  • Great way for managers (and parents alike)to report issues quickly via phone call; fast response from associates both at main office &amp