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IM Loyalty Review

3

Β·

Very good

Revainrating 4.5 out of 5Β Β 
RatingΒ 
4.7
Marketing, Demand Generation

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Description of IM Loyalty

IM Loyalty is a web based cloud service that makes tasks like CRM, reward management and campaign automation/communication surprisingly simple.

Reviews

Global ratings 3
  • 5
    2
  • 4
    1
  • 3
    0
  • 2
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  • 1
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Type of review

Revainrating 5 out of 5

Great System For Customer Reward Program

I love the ability to create campaigns and track them. It is easy to add customer data and send out rewards. I really like the ability to set up rules to send out rewards to customers based on their behavior. I wish there was a way to have the system send out the reward directly to the customer. I do not like that sometimes the system does not send out rewards and I have to call the customer to find out why. We have been using this system for a few years now and it has been a great help to us.

Pros
  • This saves lots time trying other options as well
Cons
  • Mostly okay, but...

Revainrating 5 out of 5

Great Solution For My Business Needs

I have used this product for a while now and it has been very helpful to me in my work with my clients. The customer support team is always willing to help you out no matter what time of day or night it may be. Their product is great, as they've listened to my needs and implemented them into their system. Nothing really! This software is great! It's easy to use and keep up with all of your clients' information. It can also hold multiple accounts at once if you need to. We're able to easily…

Pros
  • Great Customer Support
  • Easy Implementation (and quick response when we get questions from users)
  • Good Functionality lots o features.
  • Multiple Accounts per User
  • Flexibility around data storage & exportingCSV format reports/data
  • Allowed upload formats = CSVExcel.xls
Cons
  • I don't really have any dislikes about this, everything is just fine

Revainrating 4 out of 5

Excellent Customer Service & Very User Friendly Platform

The user interface is very easy and friendly. The support system is excellent and very quick to respond. The platform is constantly evolving and developing, giving users additional options to make your customer engagement program more personal. The platform is easy to use and is very user friendly. The customer service has been excellent, and there is never a problem with the support team. The platform does a lot more for you than simply store points or rewards. It's a complete 360 degree…

Pros
  • It's also a great program to have for a user base of all members, in that it is very easy to personalize for your organization's membership
Cons
  • It has been very easy to use! We have also been very easy to