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InstantReplay.io Review

2

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Very good

Revainrating 4.5 out of 5  
Rating 
4.6
Customer Service, Customer Success Software

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Description of InstantReplay.io

InstantReplay.io enables teams to perform user & visitor recording at scale inside modern web apps. Not only are we going to automatically provide actionable insights about user behavior, they are going to generate "channels" filled with similar user activity, so that anyone on your team an understand how your users behave. We find patterns in user behavior, and then we show it to you, along with profiles of who your customers are and how they behave.

Reviews

Global ratings 2
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Type of review

Revainrating 5 out of 5

Best Instant Replay System (IRP) used in Corporate Training Sessions

The best thing is its customer support which always help us out whenever I need any technical assistance regarding instant replay system or anything else related! If someone needs some guidance from our side than just ask them for their contact details because there will be no delay even if one day i am not online as well!! No dislike here but all positive things as per my experience till now. For sure this product has helped me lot while solving issues faced by client during training…

Pros
  • Its user friendly interface, easy to use & understand unlike other similar tools available in market.
  • Technical Support provided through tickets are very good at replying back within short time
  • Inbuilt chat tool where we can get fast response
  • Great value proposition with basic free plans offered along wih enterprise license offers
Cons
  • None

Revainrating 4 out of 5

great way to track visitors in real time! very helpful!

I like most is ease-of use for simple tasks as well complex ones; also very good support when needed! The tool has helped us track our visitors' activities within my website (in real time) which allows me make decisions fastly regarding what's working or not - both from technical point view but mainly business one too!! It could be better if there was some kind of reporting feature instead sending emails every now&then asking them to do something specific again and again just because i did…

Pros
  • Great customer service.
  • Very easy, user friendly interface with no learning curve atall,
  • Powerful analytics features available right out off box without any coding required.etc., etc,.It provides you everything your need including basic analytical functionality suchas visitor tracking alongwith advanced analytic toolslike A/B testingand heatmap visualizationfor conversion optimization purposes
Cons
  • Not enough detailed documentation ,but overall still worth using