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Keen.io Review

6

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Very good

Revainrating 4.5 out of 5  
Rating 
4.5
Marketing, Conversion Rate Optimization

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Description of Keen.io

Keen.io is the complete event data management solution. Our platform can handle all aspects of your event data management, from collection to application. Stream, store, query, and present your data all in one place and get a competitive advantage over the competition. Keen allows you to get a true view of your product usage and interaction through event-based data. We make it easy to dive into the product data you need, allowing you to identify and solve product issues, enhance user experiences, and ship product rollouts faster.

Reviews

Global ratings 6
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  • 4
    3
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Type of review

Revainrating 4 out of 5

Great Software Helps Everyone Collaborate

The dashboard has been very helpful for our team as we've used it daily since its launch. I like that the dashboard includes several different views so that we are able to quickly see what's going on with each feature. This makes it easier than ever before when working together to keep up with changes. It would be nice if there were more ways to customize the dashboard to fit our needs. There isn't much room at this time but maybe they could add some options? That being said, I think their…

Pros
  • I like the ease of the dashboard and the quick and helpful customer service team
Cons
  • It would be nice if there were more options to add to the dashboard

Revainrating 5 out of 5

Great tracking tool with seamless integration with Google Analytics

The best thing about this software was that I could easily integrate my Google Analytics account with their system as well! It's very simple for anyone who has basic knowledge regarding analytics or even just regular coding skills (like me). There were some minor bugs here & there but nothing too major - they quickly got fixed by themselfs once we reported those problems via support ticketing section provided within website itself!! Great experience so far. Have integrated several other tools…

Pros
  • Easy integration to google analytic accounts
  • User friendly interface, easy navigation between tabs.
  • Very responsive customer service team when issues arise while using product at times
Cons
  • Some difficulties

Revainrating 4 out of 5

Mobile Connect is extremely useful and easy to use

The ability for my team members across our organization who are working together daily at different locations around North America have continued access as needed when using mobile devices or out side their office via VPNs! This has been by far what I would say was most helpful with this program we utilize every day during business hours!! There isn't anything that comes close if looking solely within an IT perspective such like other programs available today which may be used internally but…

Pros
  • Easy to use, easy setup process in order to get your own personal account up & running quickly without having any long term commitments attached!!! It is truly amazing how seamless it works once you've got everything set up properly no real issues along those lines ever experienced here so good job there : )
Cons
  • So much great stuff about keynote..nothing really standsout from me just yet

Revainrating 5 out of 5

Fast, helpful, and attentive support staff that is always ready to help.

I love how quick our team was able to collect analytics for a couple different products. The interface makes collecting information about users very simple! A few minor bugs here or there but nothing major that wasn't fixed after contact with their support staff. If they can keep up this level of service throughout 2020, we are going to be blown away by what these guys deliver next year. Collecting customer feedback right now so we don’t have to spend time looking at historical reports later…

Revainrating 4 out of 5

Excellent Customer Analytics Tool, Gives you Insights into Overall Progress

The dashboard has been very useful for understanding our customers' behavior with my products - I've always known where they are at any given time but now we know how many people use which features or have problems using them! It's also great that there isn't much lag between when an update goes live versus getting notified about new updates/changes via email notifications etc., so no waiting around wondering if something changed while logged off (which happens sometimes). There was some…

Pros
  • Very easy to read interface
  • Easy implementation process, i liked it even better compared previous platforms.
  • Great support from techs &amp staff in general :)
Cons
  • Can get overwhelming tryingto keep up w all data points
  • Some users forgett o look into metrics beyond first few months

Revainrating 5 out of 5

Great Tool For Understanding Customer Behavior

I like that we are able to pull our historical sales information as well as our current month's actuals for comparison purposes. It has been very helpful so far with being able to see what was sold last quarter versus this year. The fact that it also shows previous months helps us keep an eye out for trends throughout the year compared to past years. My only complaint would be how difficult it is to use when comparing two different periods of time (i.e., Q1 vs. Q2). This makes it hard because…

Pros
  • Our managers love these features!!!!!.The platform runs smooth! no lagging , crashing problems !!!!! Everything works perfectly.
Cons
  • Not the best