I love that you can use it from your phone or computer, no matter where in the world! You also have access to chat with people if they are unavailable using their smartphone application.
Nothing really is bad about this program but sometimes there will be minor delays when typing up tickets (or any type).
Sometimes things get confused as well so make sure everything has been typed correctly before submitting. We solve our ticketing issues quickly which helps us keep costs down while stillβ¦