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Mainstay Professional Review

2

·

Very good

Revainrating 4.5 out of 5  
Rating 
4.4
Vertical Industry, Hospitality

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Description of Mainstay Professional

Mainstay is an intuitive end to end PMS software system specifically designed for the hotel market. Mainstay has all the main features required for any busy hospitality environment; enquiries, reservations, billing, conference, sales ledger and marketing and is configurable to each individual hotel for ease of use.

Reviews

Global ratings 2
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    1
  • 4
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  • 3
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  • 2
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Type of review

Revainrating 4 out of 5

Not happy about reservations made for our event

The software is easy to use and the customer service is good. The software is not very intuitive if you're new to the software. The customer service is also not the best. I had a problem with a reservation and the customer service was very slow to respond to my request. They did not show me how to log in to the website so I had to ask another employee how to do it. This was not very helpful at all. The other issue is that the customer service is not always there to help you with the software. I

Pros
  • The software is easy to use and the customer service is good
Cons
  • The customer service is also not the best

Revainrating 5 out of 5

Great Customer Service, Very Knowledgeable

The customer support team are great! They were not just helpful but very patient with me as I was new at using their product so they helped guide us through how best suited it would be in our situation by explaining its different functions etc., Their willingness &amp knowledge made this such good experience from start-to-finish which could sometimes make things difficult if you're doing something wrong or being too slow/inaccurate however that's only because your trying hard enough (like…

Pros
  • How quickly everything is dealt within, friendly staff members ready willing able to help resolve any issue almost immediately even for those most basic questions / queries; ease of use across all platforms including website booking engine desktop app mobile applications tablet apps ipads android phones tablets laptops computers iPads macbooks apple watches windows 10 machines ; easy accessibility via multiple locations worldwide wherever an internet connection might exist
Cons
  • It is hard to say