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Marsello Review

3

·

Very good

Revainrating 4.5 out of 5  
Rating 
4.7
Marketing, Demand Generation

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Description of Marsello

Marsello combines data-driven automation, email, SMS, and loyalty programs to deliver smart, targeted marketing that gets results. Marsello retailers see an average of 38X ROI.

Reviews

Global ratings 3
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  • 4
    1
  • 3
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  • 2
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  • 1
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Type of review

Revainrating 5 out of 5

Great Platform With Amazing Customer Service

The platform is amazing! I love how easy it was for our team members in different states/countries (we are 12 people) with very little training they were able get up & running quickly!! It's so customizable you can do almost anything if needed - which we did several times during implementation phase because all aspects had some customization required at one point or another. Also there really isn't much room for error once implemented into your system as everything has been thought out…

Pros
  • Customizability
  • Easy set up without coding experience necessary
  • Great support staff / helpdesk available 24 hours day 7 days week
Cons
  • Some disadvantages

Revainrating 5 out of 5

User friendly tools and outstanding Customer Service

The ability for us as marketers in our organization is unparalleled! Their customer service team has been amazing - they are always quick with responses (sometimes faster than we can send them!). And their platform allows you so much flexibility when it comes time to create your campaigns/automations. We have not found anything yet I would dislike about this software. If anyone asks me what my favorite part is, without hesitation, I say "the amount of customization options!" This gives us…

Pros
  • Also excellent support if needed from account managers who know exactly how Marketing Automation works best
Cons
  • Not bad

Revainrating 4 out of 5

All of Our Customer Information Under One Platform

I love having all my customer information in one place rather than having to gather it from several different sources. The interface is very intuitive, and getting started was easy for our staff. While we are still early in the process, I foresee no issues with this platform. We are looking to reduce time spent on paperwork, saving us time to focus on service, which leads to increased revenue. The ability to create personalized emails with different templates for each customer is great! Not…

Pros
  • Everything you need at your fingertips;
  • Customizable email campaigns that make sense visually without much effort.
  • Easy access via mobile device app (Android/iOS) & browser extension,
  • Intuitive layout nothing complicated here!!!
Cons
  • It takes quite some work when setting everything back again if there's an issue