Mend Review

Reimagine Your Healthcare Mend is reimagining the patient experience. One or all of the following is now possible while maintaining HIPAA compliance: #1 Patient Self-Schedules From Your Website Patients click a link on your website which routes them to a custom branded, fully integrated triage and self-scheduling experience. With the most robust medical self-scheduling tool on the planet, Mend will route patients to the correct time, type, and provider. #2 Appointments Can Be Virtual or In-Person Patients can book any type of appointment: new, established, virtual, phone, etc. Appointments can even be virtual by utilizing telemedicine. Our team will download your exact appointment types, lengths, and availability. #3 Automated SMS, Email, & Voice Appointment Reminders Patient demographics and appointments are pulled automatically from your EHR. Mend sorts through your contact information and automatically sends appointment reminders with the day, date, time, address, provider, etc. #4 Automatically Send Paperwork via SMS or Email Your exact forms are custom built into the Mend platform. Based on the type of appointment, Mend knows which forms to send. The patient clicks a secure link via text and completes the forms effortlessly before they arrive. The forms then get sent to the EHR. #5 World-Class Service & Support - 23 Second Avg. Response Time Mend supports your staff as well as your patients. If anyone ever needs help scheduling, connecting, completing paperwork, or any other function of the website, a Mend representative is always available to assist in real-time.