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Patients Know Best Review

4

·

Very good

Revainrating 4.5 out of 5  
Rating 
4.7
Vertical Industry, Health Care

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Description of Patients Know Best

Patients Know Best specializes in providing hospitals with personal health records software so that their patients can better manage their health.

Reviews

Global ratings 4
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  • 4
    1
  • 3
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Type of review

Revainrating 5 out of 5

Excellent Product - Great Customer Service

The product is easy to use, it's user friendly, the customer support is great. I like how simple and straight forward everything is. As far as the website goes, I don't think i've found anything I dislike about it. If you're looking for a good system for your medical records or just someone you can talk to about questions regarding your insurance, this is the place to be! They do an outstanding job in answering any question I have. It is easy to upload files into our patient portal. And we are

Pros
  • Easy
  • Intuitive interface
  • Great Customer Service Team very responsive & knowledgeable staff.
  • Very well organized platform with lots options available within each category (drugs/lab results)
Cons
  • Some disadvantages

Revainrating 5 out of 5

Excellent user experience with excellent followup

The ability to have my own patient portal, which is especially nice for those who are not tech savvy at all! I love this feature because it allows me as an admin of our system (which has over 100 employees) access from anywhere via computer or phone/tablet app - no more waiting around each day until someone else opens up your account!! It's very easy-to use once you get used too how everything works; however there seems like something isn't working right when logging into certain features such…

Pros
  • Ability To Send Secure Messages
  • Having My Own Patient Portal
  • Easy Access From Anywhere Via PC Or Mobile App

Revainrating 4 out of 5

Excellent Patient Management Solution

I like that Patients Know Best is easy to use, has a good variety of features, and the customer service is also great. Nothing really, it's a good product that does what you need it to do and does it well. If you have not been able to find a more complete solution online, give them a call and see if they can help you out. The benefits are being able to have all my medical information available. I am able to make notes about each appointment that I go to. I can also track when prescriptions are

Pros
  • Easy access
  • Great value (you get so much with such little cost)
  • Good support team
  • Very helpful in making changes as needed or desired.
  • User friendly interface very quick learning curve which makes everything simple..even those who may lack computer experience know exactly where things stand once logged into platform.
  • Ease of Use
Cons
  • Sometimes slow loading times during startup period

Revainrating 5 out of 5

Patient Portal Software with Great Features

I like how users are given access to online accounts when ever they need it from anywhere at any time, this is also great for appointments where you dont have paper files or other documents available while away form your office location! The layout of our patient portal looks outdated as well as some aspects such as appointment reminders which could be improved upon would improve overall user experience. While there has been nothing bad about PKB we do not use all features offered by them (we…

Pros
  • Easy interface
  • Ease in navigating around system
  • User friendly dashboard with easy navigation.
  • Ability To schedule an appt via phone call
Cons
  • None