I like that it's easy to use, has many features that are useful in our day-to-day operations such as donor data entry (which we don't have anywhere else), multiple levels of subgranting within one organization, etc., so no need to switch between different programs if you want all those things! Also, they're always adding new functionality which makes it easier to manage everything from your end. We do not dislike anything about this product. It does exactly what it says - helps us with managing