The most useful thing about this system for me has been how easy it was to get up and running quickly. I had access in less than 5 minutes to all my patients' medical records, appointments, billing information, and prescription history. It would be nice if there were more options for customization (I am unable to change some fields). There are many benefits with using this program; however, one major downside is how inflexible they can make their templates when working with insurance companies.