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Q-Suite Review

1

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Very good

Revainrating 4 out of 5Β Β 
RatingΒ 
4.0
Customer Service, Contact Center Software

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Description of Q-Suite

Q-Suite is a multi tenant system that provides features for both premise based and hosted contact centers.

Reviews

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Type of review

Revainrating 4 out of 5

Strong Call Centre Product that does what you need for managing your office's calling centre

The ability to use any type of telephone or speakerphone in our customer service center, without having one specific device dedicated only to customer services like with most competitors products do today. It also had some great reporting tools which made it easier than before when tracking calls across multiple departments within my organization as well as between different organizations (customer facing vs internal). Also being able to customize fields so I could easily track things such as…

Pros
  • Ease up navigation around features , easy search capabilities that makes searching very fast due no doubt because we need quick accessability at anytime anywhere !
Cons
  • No much downside but if there is something its maybe an issue here will never get resolved