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Qelp Review

2

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Excellent

Revainrating 5 out of 5  
Rating 
5.0
Customer Service, Customer Self-Service

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Description of Qelp

Qelp is the global leader in online self-service software for any device and service. With over 70+ clients worldwide we are responsible for the online support experience of over 400 million end-users. We enable our clients to reduce support costs, increase revenues per user, strengthen customer satisfaction and provide better customer experience. We work for companies that lead their industry such as T-Mobile, Sony PlayStation, Pearson Education and Telefonica.

Reviews

Global ratings 2
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  • 4
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  • 3
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  • 2
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  • 1
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Type of review

Revainrating 5 out of 5

Great for getting past customer service rep in case of any issues

The most helpful feature about this tool was its ability at looking up all my previous calls with them so I could easily go back into those conversations if necessary or use it during future meetings/calls when there might have been some confusion from before! It also allowed me easy access while communicating via phone (as opposed by having an email open). Sometimes certain features were not available due too high demand but overall everything worked well enough without issue other than minor

Pros
  • Easy to find info fast, very user friendly interface in general especially for non tech savvy people like myself..very simple process.easy navigation within site as weel good value pricing options that are affordable yet worth every cent :) Also great customer service support whenever issues arise
Cons
  • Not bad

Revainrating 5 out of 5

Makes dealing w/computer related troubles much easier

There's no doubt it provides an easy way to find help with your computer issues without having to call tech support all day long! I've had several problems since using this product but have never been able to get them resolved by other means (i.e., phone calls). This has allowed me to continue my normal routine at home while waiting patiently for someone from qelp to fix whatever problem they're working on right now. It would be great if there were more options than just "close" so you could…

Pros
  • Also love how simple everything looks doesn't feel cluttered nor do pages take too much effort navigating through because each page does its job effectively; nothing gets lost due lackluster design/layouts
Cons
  • Some cons