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Responder Review

4

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Very good

Revainrating 4.5 out of 5  
Rating 
4.5
Vertical Industry, Public Safety

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Description of Responder

Responder by Relay allows law enforcement to communicate directly with citizens via a mobile app. Local law enforcement agencies also have the ability to push notifications to alert their community of threats in their area, locations to avoid from accidents, and much more.

Reviews

Global ratings 4
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  • 4
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  • 3
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  • 2
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Type of review

Revainrating 4 out of 5

Easy way of communicating with other counties

I like that it is easy for people who don't know how to use smartphones or computers to be able to send messages through this system. It's very simple to use! We've been using Responder since we started our department about 3 years ago now. There are many features that can help us get information out quickly. You can even create your own message templates which makes things easier when you need to respond to something as quick as possible. The only thing I dislike about this program is that…

Pros
  • Easy interface once used several time before.
  • Easy access from anywhere in world
  • Easily set up contacts etc
  • Can add custom pictures / images per contact.etc
Cons
  • Not always have staff members immediately accessible especially evenings after work

Revainrating 4 out of 5

Easy way of communicating with other counties

I like that it is easy for people who don't know how to use smartphones or computers to be able to send messages through this system. It's very simple to use! We've been using Responder since we started our department about 3 years ago now. There are many features that can help us get information out quickly. You can even create your own message templates which makes things easier when you need to respond to something as quick as possible. The only thing I dislike about this program is that…

Pros
  • Easy interface once used several time before.
  • Easy access from anywhere in world
  • Easily set up contacts etc
  • Can add custom pictures / images per contact.etc
Cons
  • Not always have staff members immediately accessible especially evenings after work

Revainrating 5 out of 5

Great way of communicating in an emergency

The simplicity is what I like most about this service! You don't need endless training or anything fancy - it's so simple that any individual can be able operate very easily once they learn how everything works together. Communication between people for emergencies such as police chases/stalking etc was not always effective before because you could only reach someone if s/he answered your calls (texts). With Responder we now know where our loved one goes, who contacts them when away too…

Pros
  • Easy navigation
  • Fast response times within seconds.
  • Quick responses from emergency services in case an accident happens during driving,
  • Great customer support team available 24 hours per day via phone call / chat messaging which helps me get answers quickly whenever needed , Very user friendly interface
Cons
  • Minor Issues

Revainrating 5 out of 5

So happy to have found and work with First Net Security Inc

I love that you can send your officers out for training at anytime! Also they are very flexible when it comes time for deployment; there is never an issue getting them what we need or not enough help if needed (or too many!). They've been great so far but honestly this industry changes fast - don't get complacent because these guys will be replaced eventually :) Great communication between our agency's dispatch center & RSP/Responders as well as other departments involved during deployments…

Pros
  • Flexibility
  • Dedicated to their job, always available
  • Communication with dispatchers / law enforcement agencies
Cons
  • Not bad