Description of Richpanel
Customer Support & Helpdesk software used by 500+ businesses daily. Specifically designed for high-volume, high-growth businesses that want to grow customer service, without hiring more agents.
Are your ticket volumes increasing and you don't want to hire more agents?
Over 500+ Shopify stores have switched to Richpanel to scale their customer service. Customers have migrated from Zendesk, Gorgias, Live Chat, Helpscout & Freshdesk.
What can you do with Richpanel?
1. Resolve up to 50% of issues before they reach agents
More than half of the support queries in an ecommerce business are repetitive. With Richpanel, you can design self-service flows to completely automate these tickets. Grow your customer service without hiring more agents.
2. No more switching tabs
Richpanel brings customer & order data from your integrations to display rich context next to each ticket. Agents save a ton of time as they have all information in one screen. Integrations include Shopify, Shopify Plus, Magento, WooCommerce, Smile, ReCharge. We are adding new integrations every month.
3. Manage all your support channels from one place
Customers can contact you via chat, email, facebook, instagram, phone & SMS and you can respond to them from a single, beautiful dashboard.
4. Boost productivity with chat bots
The bots can automatically collect visitor emails, set reply-time expectations, qualify visitors and do skill based routing.
5. Flexible reporting platform
Slice and dice your data any way you like. Beautiful dashboard to measure team productivity, impact on revenues & satisfaction scores.
