The customer support from RipCORD was outstanding! They were very helpful in answering all of our questions, even those we didn't know to ask at first (which helped immensely). It took some time before they had everything ready but once it did their turnaround times are amazing!! I would highly recommend this product if you're looking for an easy way to organize/digitize old documents quickly! Their prices are extremely affordable so there isn't much risk involved with trying them out as wellโฆ