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Servicexpert Review

2

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Excellent

Revainrating 5 out of 5Β Β 
RatingΒ 
5.0
HR, HR Case Management

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Description of Servicexpert

The servicexpert Suite is a SaaS solution (server hardware and software is provided, hosted, and managed by Unicentric) or as a local solution (installed on customer provided server hardware and software.) where you can configure specialized case management and business applications tailored to each customers needs.

Reviews

Global ratings 2
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Type of review

Revainrating 5 out of 5

Good program to keep employees accountable

I like that it has many different options for creating reports such of time cards/invoices etc.. It's good because we have been able use this in our office but also work remotely with clients using zoom calls & video conferencing! This isn't much dislike at all i'm not sure if they are considering adding more features? Maybe an option so when your remote client doesn’t know how too type their password into any programs maybe give them ability just logon then click "password reset" button?? Not

Pros
  • They respond fast via email as well thru website message section..very helpful team members!!! :) keep up excellent job!!!!:) very professional organization...keep doing what u do best..GREAT JOB !!!!!!!!!
Cons
  • Secret

Revainrating 5 out of 5

Great customer service and responsiveness to customization needs

We are using it for our insurance claim submissions with great success! They have been very responsive in helping us set up everything we need; from user accounts/roles through email templates & forms right down t0 their back end system which has worked well so far since they've installed mySQL databases into existing sites I had previously created years ago without me realizing all of this was possible until now!! Have no complaints atm - just working hard getting things configured how i want…

Pros
  • The staff is extremely friendly, helpful AND knowledgeable (all 3) when dealing directly wth you or your representative to get issues resolved quickly as needed..they really do know what needs doing :) !!!! Great support team that's always available via phone call /email.and also super fast response times too if there IS an issue encountered
Cons
  • Zero