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Shelf Review

5

·

Very good

Revainrating 4.5 out of 5  
Rating 
4.6
Content Management, Knowledge Management

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Description of Shelf

Shelf is a highly awarded, innovative knowledge automation and management platform focused on helping contact centers surface the best answers to agents and customers. Through MerlinAI, we enable company knowledge to power the channels that customers want to connect with you, without additional training, without additional manpower. Shelf is built on a modern technology stack, integrating seamlessly into agent workflows so it works where your team works. It’s easy to set up, doesn’t require any developers to maintain and meets the most stringent security standards. All the places traditional knowledge bases have failed, Shelf succeeds. Contact us today for a consultation and get setup with Agent Assist Lite for a free 30 day trial.

Reviews

Global ratings 5
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Type of review

Revainrating 4 out of 5

A perfect tool used by various companies

The platform is easy to use with the AI feature which is very smart and intelligent. It has so many features which make your work more convenient. If there are any problems in the system then it gets fixed very soon. I have not faced any problem but if it happens then there will be no issue in getting the solution. This is one of the best platforms available for sales support teams as it provides all the necessary tools required for the team to perform their duties effectively. I am using this

Pros
  • The system is smartly designed and the features make the system easy to use
Cons
  • I have not faced any problem while using the software

Revainrating 5 out of 5

Great platform providing various services

The tool has been great for our team as it allows us quick access of all information needed in an easy manner when performing any task related or not directly linked to data entry process at work place (e-mails / calls). It's very useful especially if one needs multiple reports from different sources within few seconds time frame! I have nothing particular against this software since everything works fine but only minor suggestion would be:-1) More options should come up so user can easily find

Pros
  • Easy way
  • User friendly interface
  • Very helpful tools available here, including calendar management.
  • Great support staff always ready with answers
Cons
  • None

Revainrating 5 out of 5

Easy and fun way learning ML, great community behind

I like how easy it was for my team members who have limited experience in AI/ML tools or coding themselves but are interested enough about this field of expertise. It's very convenient when they realize there isn't much effort required as long one has an idea what he wants his program should do! Nothing at all really comes up negative because everything works well out-of box from simple configuration steps such as adding data points etc., even if someone doesn’t know code yet can understand…

Pros
  • Easy deployment, good UI design that makes things easier than usual without too many complicated options being hidden behind layers; ease of use is something everyone needs nowadays especially beginners looking forward getting quick results instead spending hours trying different solutions before giving them chance
Cons
  • There are troubles

Revainrating 5 out of 5

Very useful tool that is beneficial not only internally, externally too

I like how easy it was for me as an employee of this organization to learn about all their products so quickly! It also helps us keep up-to date when there are new updates or changes made by our client's side which makes life easier in terms of keeping everyone informed at once instead of having one person update each other individually (which can be time consuming). There isn't much else i dislike yet but if they added more features then maybe things would change? Maybe something similar what

Pros
  • The way that you get notified whenever anything is updated through email notifications, alerts from your phone device while using apps such as Google Maps ect..and even seeing upcoming product releases with info included very helpful!! Also learning everything available related directly onto my computer screen without needing extra tools just simply accessing them online!!! Not sure exactly why we don’t already use shelf technology before now..it
Cons
  • Not the best

Revainrating 4 out of 5

Great tool when monitoring various aspects

The ability to pull in data from multiple sources and then create your own reports and dashboards.The ability to use all of the available features without having to pay for more modules. The fact that it's a cloud-based software. It's not as easy to get started with as some other platforms out there. There are a lot of different modules that can be used independently or in conjunction with each other. However, if you don't know how to use them properly, you could end up spending a lot of time…

Pros
  • Ease
  • This is an extremely user friendly system
  • Flexible platform
  • Available at no cost (for nonprofits)
Cons
  • Reports aren’t always accurate because they're looking only into one channel.
  • Not sure about what we should do next