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Smart Pensions Review

3

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Very good

Revainrating 4.5 out of 5  
Rating 
4.6
HR, Benefits Administration

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Description of Smart Pensions

We offer workplace pensions platform in the UK. Assess your staff, generate letters, delegate tasks, add your professional adviser all in a few minutes.

Reviews

Global ratings 3
  • 5
    2
  • 4
    1
  • 3
    0
  • 2
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  • 1
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Type of review

Revainrating 5 out of 5

Great software, great customer service and very quick response

The ease of use for our members is fantastic! It's so easy to see who has logged into their account or made payments within any given period - it really helps us keep track when things are going well as we can always check that they have paid up at least every quarter (or sooner if required). I would like more options regarding how often reports should be emailed out etc but this isn't something which could easily address itself by adding additional features/functionality from what i…

Pros
  • Allows me great flexibility over communication between staff across different offices without needing expensive phones lines installed ! A very cost effective way forward allowing free phone calls using internet connection only instead costly fixed line charges!! Great customer service support
Cons
  • Good but not great

Revainrating 4 out of 5

Easy-to Use Convenient Platform: Smart Pensions

The platform is easy to use even when you are new at it as there are lots of guidance tools provided (videos) so that any questions can be easily answered by using these tools or contacting them directly.It's not user friendly if used without support to do some basic things yourself but with proper training this will get better over time. This system has made my job easier because all correspondence goes through one inbox meaning no extra work for me which makes life simpler than ever before…

Pros
  • I like that this product is easy to use and understand and that it saves me time and allows me to do my job effectively
Cons
  • That it does not look user friendly yet but I am sure there will be once I learn more about it

Revainrating 5 out of 5

Quality Service and Friendly, responsive staff.

I like that they are always looking at ways to improve their service for both customers as well employees! They have been very responsive with any questions or requests we've had so far - nothing negative here yet but i'm sure there will be soon since this is such an important area of our business (pension provision). The system doesn't work too smoothly sometimes when entering data into it can take some time which isn’t ideal if you need fast action from them eg new membership details etc…

Pros
  • That customer support staff respond quickly, efficiently & professionally in times where urgency applies..they really do put me first.very reliable..great help...professional....good value...nice people........excellent....................superiority
Cons
  • Some disadvantages