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Smartz Chat Review

1

Β·

Very good

Revainrating 4 out of 5Β Β 
RatingΒ 
4.0
Customer Service, Contact Center Software

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Description of Smartz Chat

Smartz Chat targets areas which are currently causing businesses unnecessary stress and hindering their customers experience.

Reviews

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Type of review

Revainrating 4 out of 5

Good option but room exists still improvements

Our customer service team is very responsive, quick to respond, and provides great insights into each of our users' needs! I enjoy that they always have new ways for us to connect with them too! It's one less piece of communication we use in order to maintain relationships between our marketing department or client managers when someone isn't available right away. Also, this eliminates manual paperwork entry - just post it as an alert if you're not around/in your office; saves me time when…

Pros
  • I like that I can use it anywhere
  • It has a quick response time and the transcript is easy to read
Cons
  • It's a bit clunky and not as intuitive as with Zoom