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Socrates.ai Review

2

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Very good

Revainrating 4.5 out of 5  
Rating 
4.6
Artificial Intelligence, Conversational Intelligence

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Description of Socrates.ai

Socrates is the leader in the Employee Experience Platform space focusing on delivering one place for the employee to go for anything they want or to do all thru a conversational experience available thru multiple channels and everywhere the employee works already. Socrates saves people time by giving them straightforward answers vs policy speak and focuses on the quality of those answers that reflect the company culture, tone, and trust with the workforce all through a conversational experience that integrates multiple enterprise applications. Socrates integrates systems, applications, bots, and knowledge repositories across HR, Payroll, Benefits, IT, and more so regardless of what the person is asking Socrates can support the individual and create a meaningful experience with the employee.

Reviews

Global ratings 2
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Type of review

Revainrating 5 out of 5

Excellent Integrated Solution For Employee Engagement

I love that this platform allows me to connect with my customers/employees quickly, anywhere, anytime - from email, Slack chat, Facebook Messenger. It’s easy to use and makes it very simple for our staff to communicate through any of these platforms. The customer support team are always willing to assist you during business hours by phone /livechat. We have not found an issue yet! If you're looking for an integrated solution to help your employees engage, then look no further than Socrates.AI…

Pros
  • Easy way make contact
  • Ability To integrate into other existing channels such as FB messenger.
  • Ease Of UseEasy Setup & ImplementationAbilitiy For EmployeesTo Connect With Customers
Cons
  • Zero

Revainrating 4 out of 5

Great Platform! User Friendly & Amazing Customer Service

The platform is easy to use. It syncs with all of our other platforms and applications. The customer service is fantastic. I have been able to call customer service and talk to a real person. I have not had to wait on hold. The system is easy to navigate and I can access everything I need to easily. I have not run into anything I don't like. I love being able to easily access everything I need to in one place. I am able to access my schedule, my contact information, my email, my messages, my…

Pros
  • I can access anything I need in one place
Cons
  • I don't like how sometimes it takes a long time for things to sync