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Soprano.ai Review

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Very good

Revainrating 4 out of 5Β Β 
RatingΒ 
4.0
Customer Service, Contact Center Software

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Description of Soprano.ai

Automate QA at Scale - Soprano Allows you to Identify the best calls to QA with no effort Filter call by agent, call scoring by identity in points of interest opens closes and escalations Intuitively screen calls for compliance phrases and redact sensitive phrases

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Revainrating 4 out of 5

Excellent platform for building custom automation bots

The ability to quickly create rules that can be applied across all queues is fantastic! It's also easy enough so non-technical people like myself are able to use it as well without needing any help from our support team or developers. I wish there were more options within each rule (i'm sure they're coming soon) but this isn't something we've run into yet during testing/deployment phases. We have been using sopranos AI solution since early 2018 and haven’t had one single issue come up while…

Pros
  • Easy setup
  • No need for coding experience.
  • Very intuitive interface with excellent documentation available online via their knowledge base page in case you get stuck along your journey here at AIOpsHQ : )
Cons
  • Not much customization possible if not familiar wih programming languages such Python, Java etc
  • Somewhat limited by what actions