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Support.com Cloud Review

2

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Excellent

Revainrating 5 out of 5  
Rating 
5.0
Customer Service, Customer Self-Service

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Description of Support.com Cloud

Support.com Cloud is omnichannel, cloud-based customer support software that reduces customer effort, maximizes the value customers get from products, and increases customer and agent satisfaction.

Reviews

Global ratings 2
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  • 4
    0
  • 3
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  • 2
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  • 1
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Type of review

Revainrating 5 out of 5

Great User Friendly Web Based Customer Service Management Software

The ability to be able to access my account 24/7 no matter where I am or what device i'm using makes it easy for me as an Agent! It also has great reporting features which are very user friendly when creating reports in order to use them effectively. There's nothing wrong with this product but honestly there isn't anything special either unless you're looking at other solutions out side of Support.com. We've used different types of CRM systems over our years working together however we never…

Pros
  • Excellent Reporting capabilities both internal tracking tools within software along wit external services such Google Analytics etc
Cons
  • Secret

Revainrating 5 out of 5

Great platform used daily, happy repeat customer

I like how easy it was to use once we got our account set up! You can see all of your tickets at one time which makes life so much easier for us as well since there are many employees in my office who would otherwise be looking through emails or spreadsheets trying find something they need help with (or just plain browsing). The reporting features could definitely improve but overall this has been great thus far!! We have not had any issues using their service yet although sometimes when you…

Pros
  • Very helpful!!! Great product offering that meets needs exactly ! Amazing customer experience!!!! Fast response times..Great user interface...Easy navigation....Fast ticket processing...Good customizable fields..In short everything works really fast , reliable
Cons
  • Almost everything is ok