Header banner
Revain logoHome Page
supportlogic logo

SupportLogic Review

4

·

Very good

Revainrating 4.5 out of 5  
Rating 
4.5
Customer Service, Help Desk

View on AmazonView on ЯM

Description of SupportLogic

SupportLogic is a provider of AI (Artificial Intelligence) technology for Support Teams. Leveraging Natural Language Processing (NLP) and Machine Learning (ML) SupportLogic integrates with your CRM of choice to highlight your most pressing customer cases. Our customers see thousands of complex software cases logged through their support portal and SupportLogic allows them to practice a last-in-first out approach by comprehending what's in the ticket and placing the most critical issues in front of the right engineers. With SupportLogic organizations have been able to reduce their monthly escalations by 20% or more while increasing agent productivity by aligning cases with the right expertise.

Reviews

Global ratings 4
  • 5
    2
  • 4
    2
  • 3
    0
  • 2
    0
  • 1
    0

Type of review

Revainrating 5 out of 5

An easy-to -use ticket management software

The best part about this tool was that it allowed me as an admin, to assign tickets which needed attention from other team members within my organization into one single queue so they would get assigned at once instead of having multiple queues created individually over time. This feature can be used when you need help urgently but are not sure who needs assistance first among several people working together on solving the issue/ticket being addressed. I also liked how simple its interface…

Pros
  • Its simplicity
  • Easy access for support reps (admins)
  • Creating & assigning issues easily via web based console.
  • Customer service rep is well informed before even calling him or her! And if he's in another location than his supervisor /admin knows everything necessary without going through unnecessary steps.
  • Allows adminto update ticket attributes with ease while keeping trackof them by
Cons
  • Some difficulties

Revainrating 4 out of 5

A great way for employees of all experience levels learn fast

We've used LogiQL as part our Salesforce journey from 1 team, 2 agents per contact at $20k/mo up until now where we are 15 teams, 25K contacts & 7 Agent(s). The time I do save has definitely helped onboard new sales people that were not initially prepared! They know they can log things when it doesn't look like anything else needs attention or if someones previous actions left questions unanswered about an issue - so everyone understands its ok to ask even though someone may be busy getting…

Pros
  • Easy for anyone with admin rights in SFDC (even non techies)to use.
  • Allows admins quick visibility across all departments within their org no more searching through multiple tabs just looking around your own account dashboard.
  • It's easier than ever finding information needed especially those who have never worked wth CRM software previously; )
Cons
  • Can take longer loading pages compared other platforms such Google Forms / Survey Monkey

Revainrating 5 out of 5

An easy-to -use ticket management software

The best part about this tool was that it allowed me as an admin, to assign tickets which needed attention from other team members within my organization into one single queue so they would get assigned at once instead of having multiple queues created individually over time. This feature can be used when you need help urgently but are not sure who needs assistance first among several people working together on solving the issue/ticket being addressed. I also liked how simple its interface…

Pros
  • Its simplicity
  • Easy access for support reps (admins)
  • Creating & assigning issues easily via web based console.
  • Customer service rep is well informed before even calling him or her! And if he's in another location than his supervisor /admin knows everything necessary without going through unnecessary steps.
  • Allows adminto update ticket attributes with ease while keeping trackof them by
Cons
  • Some difficulties

Revainrating 4 out of 5

A great way for employees of all experience levels learn fast

We've used LogiQL as part our Salesforce journey from 1 team, 2 agents per contact at $20k/mo up until now where we are 15 teams, 25K contacts & 7 Agent(s). The time I do save has definitely helped onboard new sales people that were not initially prepared! They know they can log things when it doesn't look like anything else needs attention or if someones previous actions left questions unanswered about an issue - so everyone understands its ok to ask even though someone may be busy getting…

Pros
  • Easy for anyone with admin rights in SFDC (even non techies)to use.
  • Allows admins quick visibility across all departments within their org no more searching through multiple tabs just looking around your own account dashboard.
  • It's easier than ever finding information needed especially those who have never worked wth CRM software previously; )
Cons
  • Can take longer loading pages compared other platforms such Google Forms / Survey Monkey