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Suptask Review

3

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Very good

Revainrating 4.5 out of 5  
Rating 
4.5
Collaboration and Productivity, Productivity Bots

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Description of Suptask

Suptask is the new way of working with tickets where your conversations on Slack are turned in to a full blown ticketing system, without leaving Slack. We are enabling companies to shift-left, remove barriers between teams and decrease their response time by optimizing the time-to-resolution (TTR). With a new model of working with tickets, Suptask is enabling complete teams to be engaged and involved in the remediation process without restricting it down to a set of specific people (aka "agents"). With us everyone can be an agent, it's unlimited by default. Our conversational based ticketing solution enables you to request, assign, prioritize and respond to incoming cases in your existing Slack workspace. We are moving teams closers to each other, leading to happier customers and a smooth process to cooperate internally.

Reviews

Global ratings 3
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Type of review

Revainrating 5 out of 5

Fantastic solution in times of great change and growth

It's very easy to use as it can be integrated into our slack channels so all team members have access at once. Also there was no need for me or anyone else to make changes after installation unlike other platforms that I've used before this one. There isn't much but what they do offer will meet most needs you may have within an organization. So far we haven't had any issues using this software since its been installed. If nothing comes up while implementing I'd say go ahead! Great product…

Pros
  • We also love how user friendly their platform (or lack thereof) because everyone who works here understands just enough technology wise not too understand anything technical beyond word processing..lol :)
Cons
  • Not bad

Revainrating 5 out of 5

Great experience with Github issues and PRs

The best thing about this software for me has been that it works within my team environment so I can see what others have submitted as well when looking at an issue or question from another member of our group! It also allows us all access regardless if we're remote workers which makes life easier than having everyone log into one site together sometimes during meetings etc - especially since some people don't always know how other systems work like Salesforce/Zendesk ect.. So yes everything…

Pros
  • How easy is to use & quick response time, very user friendly interface with lots o features such
Cons
  • I will keep silent

Revainrating 4 out of 5

Really simple to use. You have a slack bot which helps you with everything.

You don't need to add users or invite them. You only need to mention the user you want to receive messages from and the bot will send those to him/her. A lot of possibilities. If something is missing, there is a button to add it. This makes it super easy to add new features to your service. Great documentation and tutorials to learn how to use it even better. - I like the idea of this software because it's really useful when you're trying to create an online project management tool (like my…

Pros
  • It's very easy to understand.
  • Has a beautiful UI and works perfectly fine on mobile devices.
Cons
  • There's no help on the settings, so you'll need to go through the forum to find what you're looking for.
  • The help section is very limited and not very helpful at all.