It helped me map my process flows in our organization which resulted into better flow of work from start-to end within one team or department! Nothing really dislike that I can share with others who need mapping assistance but it could have more templates as there are some gaps between them!! If you want an overview about your business then go ahead! Map out all possible operations (even those not thought)and write down each step using diagramming tools available like mindmup etc!! And thisβ¦