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TeamSupport Review

2

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Excellent

Revainrating 5 out of 5  
Rating 
5.0
Customer Service, Customer Self-Service

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Description of TeamSupport

TeamSupport is a post-sale award-winning customer support software company built specifically for the unique needs of B2B (business-to-business) technology-enabled companies within the computer software, hardware, information technology services, and telecom industries. Created by industry experts who lived through the struggles of being a B2B company in a B2C (business-to-consumer) support world, TeamSupport has spent the past decade creating a support solution that helps build passionate customer bases for its clients. With an emphasis on streamlined collaboration among teams and built around the entire B2B customer, rather than a focus on each individual contact or ticket, TeamSupport stands alone as the leading support solution that helps solve for sophisticated client needs and fuels successful client interactions.

Reviews

Global ratings 2
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Type of review

Revainrating 5 out of 5

Excellent collaboration tool that is user friendly and intuitive

The interface makes it very easy to navigate - no need for technical knowledge or experience with this product! I have been able to use my own skillset as well as those from our team members which allows us all work together seamlessly without any issues at times when we might be spread out geographically. This can cause some confusion if you are not familiar enough about how things function. It's an excellent platform for small businesses like ours where communication between teams isn't…

Pros
  • Very happy
Cons
  • Will fit

Revainrating 5 out of 5

Best tool for remote employees and their clients

The most useful thing about this system was it's ability to send tickets directly from my mobile phone allowing me access anywhere at anytime! I can't think what other benefits there are as i haven't used all features but they do have some cool ones like live chat which allows customers direct communication with agents via text message or video call if required when dealing remotely etc.. This product could be better implemented into an online platform so we don’t need to download any apps onto

Pros
  • Easy interface
  • Ability for users without internet connection (mobile)
  • Great customer support team available 24/7 who really care that their clients enjoy them services.
  • Fast responses even in emergency situations, suchas during blackouts.
  • Highly recommended service