We are using the tool to monitor all of our key performance indicators (KPIs) in one place, and the ability to view historical data and trend over the year is very useful.The reporting structure can seem complicated at first, but once you get used to it, it makes sense. We have found that the customer service has been excellent and they have supported us on all aspects of the product. There have been times where the tool needed a bit of TLC. We needed to be able to view historical data in…