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TouchStar Dialler Review

1

Β·

Excellent

Revainrating 5 out of 5Β Β 
RatingΒ 
5.0
Customer Service, Contact Center Software

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Description of TouchStar Dialler

TouchStar Dialer is an outbound dialer and contact center solution providing features and functionalities you need to operate a contact strategy.

Reviews

Global ratings 1
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Type of review

Revainrating 5 out of 5

Great platform to keep track and organize contact info

I like how easy it was for my team members using this software - they were able pull up all of their customer data, including call notes in seconds.- It's very intuitive- Callers can easily navigate through your website without getting confused or frustrated if there are multiple pages within one screen view (as well as other platforms). The interface could be improved by making some adjustments when adding additional users/employees at different levels from 1 person right down into our largest

Pros
  • Very quick to setupsoftware once you learn where everything is locatedon each page)
  • Allows agentsto add personal infoand comments aboutcustomercalls directly onto themobile devices(phone) while speakingwith clients,
  • Extremelyuserfriendlyinterface compared topother similar productswe used prior
Cons
  • Some difficulties