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Trakdesk Review

4

Β·

Very good

Revainrating 4.5 out of 5Β Β 
RatingΒ 
4.5
Customer Service, Help Desk

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Description of Trakdesk

Customer support, made easy. Redefine the way you provide support to your customers

Reviews

Global ratings 4
  • 5
    2
  • 4
    2
  • 3
    0
  • 2
    0
  • 1
    0

Type of review

Revainrating 5 out of 5

User friendly solution if you work remotely and need good looking task management

I love that it is so simple for our team of 12 people to use! It's very intuitive with no learning curve at all - we have been using this software since day 1, when they first released their product (we are still in beta), but now even more features were added which makes us really happy as well. The interface looks great too! What could be better? Nothing comes into my mind right away. We can do almost everything from one screen including assigning tickets/tasks etc., managing tasks lists or…

Pros
  • One click access
  • Very easy user experience; both desktop / mobile friendly UI works perfectly fine.
  • Tickety Flow workflow management toolkit available
  • Works seamlessly across devices via web browser
Cons
  • Some cons

Revainrating 4 out of 5

Great software - Easy and convenient way communicate

The ability for my team members to log in from anywhere at anytime is great! It's also nice that I can see what they're working through without having them share it with me via email or phone call. Sometimes when sending an inquiry there are times where it takes awhile before someone responds but once they do respond its usually right away so no problem here. Nothing really as far as dislikes go since this has been such a positive experience thus far. But if anyone asks about pricing we have…

Pros
  • I like how easy it is for my team to access all of their information from anywhere
Cons
  • I wish I could pay per user instead of per account so I can keep track of what is being used by whom

Revainrating 5 out of 5

User friendly solution if you work remotely and need good looking task management

I love that it is so simple for our team of 12 people to use! It's very intuitive with no learning curve at all - we have been using this software since day 1, when they first released their product (we are still in beta), but now even more features were added which makes us really happy as well. The interface looks great too! What could be better? Nothing comes into my mind right away. We can do almost everything from one screen including assigning tickets/tasks etc., managing tasks lists or…

Pros
  • One click access
  • Very easy user experience; both desktop / mobile friendly UI works perfectly fine.
  • Tickety Flow workflow management toolkit available
  • Works seamlessly across devices via web browser
Cons
  • Some cons

Revainrating 4 out of 5

Great software - Easy and convenient way communicate

The ability for my team members to log in from anywhere at anytime is great! It's also nice that I can see what they're working through without having them share it with me via email or phone call. Sometimes when sending an inquiry there are times where it takes awhile before someone responds but once they do respond its usually right away so no problem here. Nothing really as far as dislikes go since this has been such a positive experience thus far. But if anyone asks about pricing we have…

Pros
  • I like how easy it is for my team to access all of their information from anywhere
Cons
  • I wish I could pay per user instead of per account so I can keep track of what is being used by whom