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UserExperior Review

2

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Excellent

Revainrating 5 out of 5  
Rating 
5.0
Development, Application Development

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Description of UserExperior

UserExperior is qualitative analytics solution built for mobile first businesses. UserExperior’s visual UX analytics provides visibility into every user journey and helps you pinpoint the exact cause of the user struggle impacting revenue and user retention. After using UserExperior mobile first businesses have experienced more than 90% reduction in customer struggle, resulting in significant increase in revenue and a delightful customer experience. Some of key use cases of UserExperior are - Customer Experience Optimization - User Issues diagnosis - Uncover usability issues - Troubleshoot engineering issues - Risk Management & Compliance - Customer Support Optimization

Reviews

Global ratings 2
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Type of review

Revainrating 5 out of 5

Very useful for tracking user journey and identifying areas where improvements can be made

The product has been very helpful to our organization in terms of understanding customer journeys, engagement with social media marketing strategies as well as other digital campaigns we are conducting across various platforms like Facebook ads etcetera. It's also good at providing us insights about how users engage with different channels which help shape future campaign plans that drive business results over time. I have personally benefited from this platform since it provided me an…

Pros
  • A lot user friendly
  • Easy interface for all employees without being technology savvy
  • Extremely easy integration into any ecommerce storefronts using WooCommerce plugin available today.
  • Ability build client profiles quickly via survey responses where one gets actionable feedback immediately instead building them manually takes too long; plus you get real world data directly inputted rather than relying upon assumptions made

Revainrating 5 out of 5

Great platform but could use some improvements

I like that it allows me to see my customers in real time, which can be difficult when you do not live locally to your customers. I dislike that most of the times, my team will have no idea who they are talking about because we do not have access to their phone number or email address. This makes it hard for us to track them down if they need something right away. I would say this tool has helped our team grow and become more efficient. It also allows us to connect with customers on a one on…

Pros
  • The ability keep up to date contact information from all clients so there is never any confusion as what customer needs help today! Also having an easy way communicate via text message without needing everyone's cell phones at hand
Cons
  • Not bad