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Webio Review

2

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Very good

Revainrating 4.5 out of 5Β Β 
RatingΒ 
4.4
Artificial Intelligence, Conversational Intelligence

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Description of Webio

Webio uses the power of artificial intelligence to streamline inbound and outbound customer communications across all channels

Reviews

Global ratings 2
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  • 4
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  • 3
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  • 2
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Type of review

Revainrating 5 out of 5

Awesome Platform - Amazing Customer Service

The platform is simple, easy-to-use and has all that you need for an effective digital experience with your customers. It's constantly improving and developing new features which makes it more user friendly. There are some modules that can be confusing at first but after using them I found myself getting used to their functionality very quickly. They have several different integrations so we were able to use whatever worked best depending upon our needs. We have been able to improve our…

Pros
  • Ease Of Use everything about this system was intuitive from setup, navigation through various screens as well how fast they respond when issues arise (even if its just documentation)Customer Service & Support excellent support team who took time out in order make sure things went smoothly during implementationTeam Collaboration Toolkit extremely
Cons
  • Not the best

Revainrating 4 out of 5

Easy and intuitive system but response time could do better

I like that it is integrated with our CRM, so we can see who has been contacted by what channel (email or phone call) as well as which ones have responded positively/negatively. It's very easy for us to use! The only thing i dislike about webiowebioprocessing website automation tool is how slow their support team are at responding - they don't always get back within 24 hours either when you need an answer really quickly!! But this isn’t something specific to them though; just be patient if your

Pros
  • The ease of creating a process (from an email to an incoming call to a CRM record, to a database field) its very easy to get a task into this system and it can take an extremely long list of options in the process form
Cons
  • Processes can be long and there is not currently a process limit (or am I missing something?)