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WhatsApp Automation Review

3

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Very good

Revainrating 4.5 out of 5  
Rating 
4.4
Marketing, Other Marketing Software

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Description of WhatsApp Automation

WhatsApp Automation integrates WhatsApp Business API with HubSpot to help businesses drive efficient customer support service and fasten the sales process by allowing representatives to interact with customers directly on WhatsApp. With WhatsApp Automation users can: - Send automated WhatsApp messages via HubSpot Workflows with personalisation tokens. - Set WhatsApp messages based triggers in HubSpot Workflows to generate support tickets, send notifications, create deals and tasks for internal team members, and more. - Map all WhatsApp conversations in HubSpot to get the complete picture of the buyer journey. - Drive engagement and quick responses to customer queries by providing immediate updates, information about pending payments, order confirmations, etc.

Reviews

Global ratings 3
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Type of review

Revainrating 5 out of 5

Great experience with this product so far

Not all bots are useful but we have found them very easy to use, they work exactly how you would expect a bot to work! I'm using one for a client that helps me manage my daily tasks (a bit like Asana). This has been really helpful in managing projects from home. It also allows us to communicate via messaging without having to pick up our phones or go into meetings which is great when working remotely and meeting clients face-to-face. It is really user friendly! I love that you get alerts when…

Pros
  • Easy interface
  • Lots available within settings so can tailor your experience accordingly
  • You don't receive notifications unless there was something new sent.
  • Can access at any point during day/night regardless if its convenient
Cons
  • It is hard to say

Revainrating 4 out of 5

One stop shop to control & analyze realtime multichannels

It helps you manage all your social media channels in one place, so it saves time! And best of everything is that this tool works well for both Android aswell iOS devices which makes life easier when using them together at once since they are different platforms (we use two). Nothing much comes out from me dislike anything about WaaS yet but if I have any then maybe its not too obvious because we haven't used enough or even tested extensively before deciding whether should continue our usage…

Pros
  • I like the automation platform of WaaS, the tools and the automation channel of WaaS
Cons
  • I dislike the automation channel of Waa

Revainrating 4 out of 5

WhatsApp Automation - Great tool if used correctly

I like that it's easy for people who don't have much technical experience to use, and that I can set up rules in a few minutes. It also has a great reporting section which is very helpful when troubleshooting issues. The only thing I dislike about WhatsApp Automation is that it doesn't work perfectly well with our chatbot. We've had problems getting it to send messages to the correct person (it sends them to everyone instead). Also, sometimes it doesn't update properly. Sometimes it takes a…

Pros
  • Easy interface intuitive toolGreat support teamEasy integration into other techEasily accessible dashboardHelpful documentationGood service levelsReliable productFast response timesIntegrates easily within existing workflowsEffective solution
Cons
  • Nothing so far..There really isn’t anything negative or positive at present