I like that it is easy to use with my team of 3 people who are constantly switching between different platforms (email/live chat). It can be difficult at times when we're trying new things or testing out ideas but overall its been great! We have not had any issues using this tool yet so far very happy!! The only thing i dislike about whelps product management tools - there isn't much in terms of customization options as compared other similar products such as zendesk etc.. However their service
Pros
I like that you can customize the tool to your liking
Cons
I dislike that there isn't more customization options