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WhosOn Review

2

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Very good

Revainrating 4.5 out of 5  
Rating 
4.6
Customer Service, Customer Self-Service

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Description of WhosOn

WhosOn is a hosted or on-premises live chat solution that comes complete with real-time visitor tracking and analytics. WhosOn has been a leader in the live chat space for 15 years, and is a time-tested, ever-enriched solution. Today, WhosOn is the longest provider of chat in the UK and an established international brand. It is used in over 50% of the world’s countries, across six continents and in many different industries and languages. Setting WhosOn apart its is advanced scale and security. WhosOn comes complete with an extensive range of configurable functionality, which minimises the need for customisation and gives customers control over their solution. Importantly, WhosOn also has flexible deployment options; supporting on-premise, cloud, or hybrid implementations. Plus, the software offers extensive features and integrations that make it one of the more robust solutions in the market. WhosOn has a web analytics suite. It comes with fully-featured help desk and agent performance management options. It provides out of the box sentiment analysis. And it also has the most advanced real-time translation offering in the live chat software space. These features are still only scratching the surface. To try it for yourself, take out a free trial today: https://www.whoson.com/free-trial/

Reviews

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Type of review

Revainrating 5 out of 5

Easy User Friendly Multiple Company Management

The best thing about whoso nis it's ability to manage multiple clients from one dashboard which makes life easier if you are managing more than 1 client at any given point! I dislike how difficult they make things when trying tot access historical chats/conversations between agents & customers as well usernames etc can be hard t o find sometimes too!! i also wish we could have our own branding but thats not really their fault so no complaints there either lol! There was nothing bad enought hat…

Pros
  • Super easy for scheduling both in terms or agent booking, calendar views
  • Ability 2 view history chat&convrses with every previous convrssion ever (even outside work hours)
  • Easy admin portal / quick searchable database(sorry don't remember actual names think that might've been something called 'whoosh' instead tho!)
Cons
  • Nothing

Revainrating 4 out of 5

Best Software For Marketing: WhosOn

The best feature of this software is that it is very easy to use and it is compatible with all the browsers. It is very easy to set up and its customer support is always there for you if you are facing any problem. It is very secure and you can use this software for free of cost. I have used this software for a long time and I am satisfied with its working. It is available for free and you can use it without paying any money. I am satisfied with this software and I recommend it to everyone. I…

Pros
  • Simple user interface
  • Security measures taken by them which makes me feel safe.
  • Easy navigation
  • Fast responses from their team after our queries regarding installation, technical issues etc
Cons
  • Loading should be faster than current speed
  • Customer service needs improvement