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WinCall Review

1

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Very good

Revainrating 4 out of 5Β Β 
RatingΒ 
4.0
Customer Service, Contact Center Software

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Description of WinCall

WinCall Call Accounting tracks all calls from all PBXs, SIP VoIP, Virtual PBXs (includes ShoreTel, Cisco, Avaya, and legacy systems).

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Type of review

Revainrating 4 out of 5

Great Phone System With A Lot Of Features

I like the fact that you can call in or out if you're calling into a different office. You can have different extensions for different departments. The fact that it allows you to work off of your computer is great. It's really easy to use once you learn how to navigate through the system. I dislike when something goes wrong with my phone line because I'm not able to have my agent pick up a call, especially important business or client related ones. This has been a huge benefit for us at our…

Pros
  • Easy way get hold people from all over world.
  • Simple interface
  • No need expensive phones (not required)
  • High quality service!
  • Great tech support team behind this software..greatly appreciated :)
Cons
  • Speed sometimes does slow down while dialing but works well otherwise