Header banner
Revain logoHome Page
zailab logo

Zailab Review

1

·

Excellent

Revainrating 5 out of 5  
Rating 
5.0
Customer Service, Contact Center Software

View on AmazonView on ЯM

Description of Zailab

Zailab is a next-generation cloud-based contact center platform. We create a solution for businesses of all sizes, particularly SMB teams looking for a cost-effective way to personalize routing, improve customer interactions and increase efficiency. Zailab is changing the way you set up, handle and pay for your conversations. Our platform is quick and easy to set up and optimize as needed. With the use of AI, Zailab is able to route and prioritize interactions from any channel, any time. Zailab’s consumption-based model empowers you to pay only for the features you use, as you use them – no monthly licensing fees and no upfront costs. It’s time to start having more rewarding conversations.

Reviews

Global ratings 1
  • 5
    1
  • 4
    0
  • 3
    0
  • 2
    0
  • 1
    0

Type of review

Revainrating 5 out of 5

Zailab is easy to use and helps keep our customer service organized

I like the ability to have separate queues for different customers. This helps when you have multiple departments in the company with different needs. It's also really easy to use. I wish we could have more flexibility with the ability to have more different queues. It would be nice to be able to have more than one queue for each department. It would also be nice to have an option to filter queues based on department. We have been able to use Zailab to organize our queues. This has improved…

Pros
  • Great support team
  • Easy way access info about employees, hours worked etc.
  • Ability create new tickets through web or mobile app! The process is fast too because there are no long prompts that require user input from previous questions/answers during creation time (this happens often)
  • Allows customizing ticket views per group so users can see whatever they need even if their
Cons
  • Some cons