Customer Service Resolution has been BRUTAL!

I do like KuCoin's platform and trading with them... I'd have to if I've continued using them after nothing but issues resolving EVERY issue.  1st is still ongoing & the 2nd I've given up on...
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1: I have been contancting them to obtain my assets from my original account that I had no longer has the phone #.  I had set up with my new number and new email.  At first I jumped through the hoops of getting them "Verificatoin Documents" to prove my account of which I didn't receive a response... here is ONE of the email strands from JULY.  Which there is not much of any resolution response... only, 'we kindly appreciate your patience;' 'We have received your request...' 'we haven't received a response on this ticket from you in 24 hours so we will notate as resolved' & endless rate the service I received'
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KuCoin <support@kucoin.com>
Jul 10, 2021, 5:02 AM
to me
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##- Please type your reply above this line -##
Dear KuCoin user,
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Thank you for contacting KuCoin Support team. This is Emilia, the customer service in KuCoin, and I am glad to serve you. Please be aware that we have received your request, however, due to large volume of inquiries lately, it will take a little bit longer for us to reply to your email. To avoid delays in resolving your issues, please refrain from submitting multiple tickets. Meanwhile, we strongly recommend you check FAQ first via https://support.kucoin.plus/hc/en-us/categories/360002553873-FAQ in order to get assistance quickly.
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How to Unbind Google 2FA?
https://support.kucoin.plus/hc/en-us/articles/900004403766-How-to-Unbind-Google-2FA-
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How to Reset the Trading password?
https://support.kucoin.plus/hc/en-us/articles/900004406666-How-to-Reset-the-Trading-Password-
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Deposit and Withdrawal FAQ
https://support.kucoin.plus/hc/en-us/sections/900000425043-Deposit-Withdraw
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How to Export the Trade History?
https://support.kucoin.plus/hc/en-us/articles/360015207053-Exporting-Trade-History
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About KYC Verification
https://support.kucoin.plus/hc/en-us/articles/360015102254-About-KYC-Verification
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Crypto Bought Via Credit/Debit Card Did Not Arrive
https://support.kucoin.plus/hc/en-us/articles/900005332166-Crypto-Bought-Via-Credit-Debit-Card-Did-Not-Arrive
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We hope the instructions above can guide you in the correct direction. If they are not helpful to resolve your issue, please reply to this email to explain your issue in detail and attach relevant screenshots for further assistance, then we will reply to you as soon as possible.
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We appreciate your understanding and patience.
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KuCoin Customer Care and Support Team
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This email is a service from KuCoin.
[VE58ED-52L8]
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GW *******<gw**********@gmail.com>
Jul 10, 2021, 6:43 PM
to KuCoin
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Hello Emilia,
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#1) Regarding my account with 725.*******, I have already gone through that with Julien as well and I submitted my documentation to be verified for the account of which I've heard nothing back on that.
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#2) This is what I received after the last time I received the same message you just sent me for the Futures Brawl win...
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👇👇👇👇👇👇
Julien (KuCoin)
Thu, Jul 1, 6:32 PM (9 days ago)
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to me
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##- Please type your reply above this line -##
Your request (8****) has been updated. If you need to add additional comments, reply to this email.
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Julien (KuCoin)
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Jul 2, 2021, 9:32 GMT+8
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Dear Valued KuCoin User,
 
Thank you so much for your kind patience.
 
Please note that the relevant rewards will be issued after three working days. Please check your savings account at that time.
 
Please do let me know if I can assist further.
 
Kind regards,
 
KuCoin Customer Care and Support Team
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KuCoin <support@kucoin.com>
Jul 10, 2021, 6:44 PM
to me
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##- Please type your reply above this line -##
Your request (8*****) has been updated. If you need to add additional comments, reply to this email.
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gary
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Jul 11, 2021, 9:44 GMT+8
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Hello Emilia,
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#1) Regarding my account with 7******, I have already gone through that with Julien as well and I submitted my documentation to be verified for the account of which I've heard nothing back on that.
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#2) This is what I received after the last time I received the same message you just sent me for the Futures Brawl win...
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👇👇👇👇👇👇
Julien (KuCoin)
Thu, Jul 1, 6:32 PM (9 days ago)
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to me
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gary
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Jul 10, 2021, 15:18 GMT+8
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I requested to access my old account with phone number 7******* which I no longer have access. I went through submitting the documentation for verification purposes and I have not received anything back on this.
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Also, I won a $20 trial fund on the Futures Brawl wheel of which I was told it would be in my account (702.******) within 3 working days which the 3rd day was this last Monday??
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Can you please let me know when either of these issues will be resolved that I can count on?
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So far I am a fan of your platform... not of the customer service, however.
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Kyle (KuCoin) <support@kucoin.com>
Jul 10, 2021, 10:46 PM
to me
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##- Please type your reply above this line -##
Your request (******3) has been updated. If you need to add additional comments, reply to this email.
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Kyle (KuCoin)
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Jul 11, 2021, 13:46 GMT+8
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Dear Valued KuCoin User,
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Thank you for contacting KuCoin customer support.
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Thanks for your patience. Can you please kindly provide us a screenshot of the trial fund record you refer to? Thanks for your kind understanding. 
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We hope this information guides you to the right direction.
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If you have any questions or concerns regarding to this process, please don't hesitate to let us know.
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Kind regards,
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KuCoin Customer Care and Support Team
 
	
gary
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Jul 11, 2021, 9:44 GMT+8
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Hello Emilia,
﻿
#1) Regarding my account with 7****** I have already gone through that with Julien as well and I submitted my documentation to be verified for the account of which I've heard nothing back on that.
﻿
#2) This is what I received after the last time I received the same message you just sent me for the Futures Brawl win...
﻿
👇👇👇👇👇👇
Julien (KuCoin)
Thu, Jul 1, 6:32 PM (9 days ago)
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to me
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gary
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Jul 10, 2021, 15:18 GMT+8
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I requested to access my old account with phone number 7****** which I no longer have access. I went through submitting the documentation for verification purposes and I have not received anything back on this.
﻿
Also, I won a $20 trial fund on the Futures Brawl wheel of which I was told it would be in my account (702.******) within 3 working days which the 3rd day was this last Monday??
﻿
Can you please let me know when either of these issues will be resolved that I can count on?
﻿
So far I am a fan of your platform... not of the customer service, however.
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GW ****<gw*****@gmail.com>
Attachments
Jul 11, 2021, 3:50 AM
to KuCoin
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See attached...
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Attachments area
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KuCoin <support@kucoin.com>
Jul 11, 2021, 3:51 AM
to me
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##- Please type your reply above this line -##
Your request (818173) has been updated. If you need to add additional comments, reply to this email.
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gary
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Jul 11, 2021, 18:51 GMT+8
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See attached...
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Attachment(s)
20FundKuCoin.pdf
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Bella (KuCoin) <support@kucoin.com>
Jul 12, 2021, 2:01 AM
to me
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##- Please type your reply above this line -##
Your request (818173) has been updated. If you need to add additional comments, reply to this email.
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Bella (KuCoin)
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Jul 12, 2021, 17:01 GMT+8
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Dear Valued KuCoin User,
 
This message is to inform you that your support request at KuCoin has been received and we have submitted your information to our related team.
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The further notification of the solution will be offered to you very soon.
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If you have any questions or concerns regarding this process, please don't hesitate to let us know.
 
Kind regards
 
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GW ****<gw*****@gmail.com>
Jul 21, 2021, 11:05 AM
to KuCoin
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Hello,
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I am wondering what time frame you are expecting us to be waiting for resolution.
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It's a $20 trial fund again,  not that much obviously... I have given you my ID, and information to verify my identity to get back into an account to receive my assets that I cannot get in without old phone #... However, did provide you with what you require to confirm it's my account... weeks ago?
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It has been now another 9 days since receiving the last message on this from Bella, which is an auto-reply...
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I am highly disappointed that something you're advertising... has taken a month to get... and my acct. that I know the details to has made me give you my identity and I am still here without a single solution or resolution... or even the confidence that anyone has spent more than a minute on this.  This could be resolved within a matter of 10-15 minutes of competence...
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Snow (KuCoin) <support@kucoin.com>
Jul 23, 2021, 1:02 AM
to me
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##- Please type your reply above this line -##
Your request (818173) has been updated. If you need to add additional comments, reply to this email.
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Snow (KuCoin)
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Jul 23, 2021, 16:02 GMT+8
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Dear Valued KuCoin User,
 
Thank you so much for your kind patience.
 
We have confirmed with our related team that you are not on the list, thus you can not get the related trial funds. Sorry for this inconvenience.
 
Please do let me know if I can assist further.
 
Kind regards,
 
KuCoin Customer Care and Support Team
	
Bella (KuCoin)
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Jul 12, 2021, 17:01 GMT+8
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Dear Valued KuCoin User,
 
This message is to inform you that your support request at KuCoin has been received and we have submitted your information to our related team.
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The further notification of the solution will be offered to you very soon.
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If you have any questions or concerns regarding this process, please don't hesitate to let us know.
 
Kind regards
 
KuCoin Customer Care and Support Team
	
gary
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Jul 11, 2021, 18:51 GMT+8
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See attached...
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Attachment(s)
20FundKuCoin.pdf
	
Kyle (KuCoin)
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Jul 11, 2021, 13:46 GMT+8
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Dear Valued KuCoin User,
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Thank you for contacting KuCoin customer support.
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Thanks for your patience. Can you please kindly provide us a screenshot of the trial fund record you refer to? Thanks for your kind understanding. 
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We hope this information guides you to the right direction.
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If you have any questions or concerns regarding to this process, please don't hesitate to let us know.
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Kind regards,
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KuCoin Customer Care and Support Team
 
	
NEITHER HAS BEEN RESOLVED... $20 TRIAL FUND I WON BY SPENDING QUITE A BIT IN THE BRAWLS TO EVEN GET THAT... I ALSO HAD KEPT THE WALLET ADDRESSES FOR FUTURE SO THAT i WOULD BE ABLE TO LET THEM KNOW THE ADDRESSES OF OLD ACCT AND ACCIDENTALLY SENT ETH TO THE OLD ONE A WEEK AGO.  KNOW MY RESPONSIBILITY, REACHED OUT IMMEDIATLEY WITH HASH TRANSACTION ID AND INFO REQUESTED WHICH i STILL HAVE NOT RECEIVED A RESPONSE.  I DON'T REMEMBER EXACTLY MY ASSETS IN THAT OLD ACCOUNT'S WALLETS BUT i DO KNOW AN AIRDROP OF 1000 COINS IS IN THERE AND NOW THIS ACCI\DENTAL DEPOSIT OF ETH.  NOT SURE ANY CUST SERVICE ISSUE EVER... SHOULD GO ON FOR MONTHS!
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I JUST WANT MY ASSETS BACK THAT IS 100% DOABLE AND SHOULD TAKE 10 MINUTES TO DO... 
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'THE PEOPLE'S EXCHANGE...???'  GIVE THIS 'PEOPLE' 5 MINUTES OF FOCUSED ATTENTION TO GIVE ME MY ASSETS!?!