Good system, good support, good tech support, easy to install on our servers & network
DDI System is great system that we are using right now. Their support team is friendly and helpful. This is very important when dealing with a vendor over e-mail. Being able to communicate without a phone call is much better than calling a non responsive person at night while you wait until morning before contacting again. Also, their system doesn't leave me wondering why it hasn’t been answered yet. It takes days. After reaching out to you multiple times and even giving you instructions on how to submit problems yourself, nothing happens. You just can't imagine how frustrating it can become after waiting for three weeks to solve this simple issue. Other programs don’t bother sending an automated response since they already know it won’t happen. That makes sense. However, that leaves me feeling bad about letting the client down and it makes me feel frustrated. Not the case here DDI. Always reach out to a developer early on instead of ignoring emails. Don’t forget about clients, especially ones in smaller businesses. If you don’t take care of them, no one else will.
I feel very comfortable with ddi systems after my recent purchase and implementation experience! I would recommend it to anyone looking for integration into a current inventory management solution, and would expect it to go further than most. Customer support is excellent via phone and online chat! If using a Windows based client, it might be easier to set up a remote site for your staff.
We deal daily with customers wanting to switch away from Microsoft Dynamics GP but finding other options unappealing. This is definitely one option we now look forward to. Easy, intuitive workflow and reporting, excellent team support. My team is happy using e-marketing automation built into our CRM allowing us to keep touch with our clients rather than try and manage multiple platforms to do so. Reporting is straightforward, easy to create dashboards. The system is scalable with minimal disruption and no downtime required. Would absolutely recommend.देखें पूरी समीक्षा