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Rochester
1 Level
67 Review
1 Karma

Review on CartInsight by Kevin Dow

Revainrating 5 out of 5

A bit clunky and more functional integration with other platforms needed

We’ve been using it for around 2 years to see if we could use our data effectively inside marketing campaigns but have found some limitations in its reporting tools (the ability) they give when you export your insights is not great so as an agency that likes working across accounts sometimes this tool doesn't offer enough depth or granularity - especially because what one client can understand maybe another cannot depending how long ago certain information was added! It's hard also having clients who don 't share all same views/data which means there are holes within insight reports from different companies making comparison difficult too... The team does do try really well though at fixing things where possible by sharing back updates etc.... If these were resolved I would definitely be able utilise them better overall even internally between teams / departments . Great software , however need improvements made regarding functionality like allowing us full access rights into databases rather than limited ones without extra costs involved .... Overall good potential service offering although needs improvement!

Pros
  • There support has always offered helpful suggestions whenever required, very responsive & proactive with solutions provided quickly once requests raised.
Cons
  • not