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LightBound Review

4

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Very good

Revainrating 4.5 out of 5  
Rating 
4.5
Hosting, Managed Hosting

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Description of LightBound

LightBound is an Indianapolis-based provider of communications services, including Internet, integrated voice, local cloud and datacenter.

Reviews

Global ratings 4
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    2
  • 4
    2
  • 3
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  • 2
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Type of review

Revainrating 4 out of 5

Great service, easy setup & good support

The ease in which we can set up new devices for our clients has been very beneficial so far! I don't have any dislikes yet but will update this if/when there are changes that need to be made - like more user friendly features or better training materials (we're still figuring it out!). So many small businesses struggle with setting up their own email solution; they either cannot afford one themselves or do not know how to use them once installed. This makes us extremely valuable as well because

Pros
  • I love that I can easily manage our clients' Gmail accounts, as well as add new email addresses for any new client!
Cons
  • Honestly, I haven't found anything yet that I dislike about it

Revainrating 5 out of 5

Excellent Customer Service, Highly Recommend

The customer service has been outstanding throughout our relationship with them! They are always willing to go above & beyond for us by providing additional resources or helping out in any way possible (even when we don't ask). I cannot say enough good things about their team - they have all made me feel like family since day one!! Their staff truly cares that you're satisfied as well; it's very apparent from talking directly w/them during calls etc., but also just being around your account…

Pros
  • Documentation helps immensely especially if not familiar withe system(es) used
Cons
  • I will keep silent

Revainrating 5 out of 5

Great Service & Support - Wouldn’t Use Any Other Vendor

The best thing about lightbound is their customer service! They will go above and beyond to get you what you need. Their support team has been so helpful with getting me up and running with my new server. There are some things that they could do better (like making it easier to find your way around). But overall, they have been great! I highly recommend them. I haven't used any other VPN providers besides lightbound, but if there was something I didn't like about lightbound, I would switch. We…

Pros
  • It’s easy enough even an IT novice can implement this application into his/her organization within minutes
  • Great feature set
  • Highly customizable options make configuring complex networks simple
Cons
  • Nothing

Revainrating 4 out of 5

Great solution for remote work and collaboration capabilities

I like that we can run our entire business off this one email address/system! It's amazing how easy it was to set up all my employees' accounts so they could communicate with each other without having multiple different inboxes or phones everywhere for every employee (for example). There are some small glitches here & there but nothing too bad at least in terms if not being able fix them quickly enough where as when you have 10 people using your system its very hard keeping track who has what…

Pros
  • We can communicate with our employees from almost anywhere and the system is user friendly and easy to learn
Cons
  • I do wish we have been able to have an easier way to manage our account they are extremely busy and I guess its to be expected that they will respond to our emails within a day or two max
  • I would like them to respond within a day or two at least