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SmartCOMM Review

1

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Excellent

Revainrating 5 out of 5Β Β 
RatingΒ 
5.0
Customer Service, Customer Communications Management

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Description of SmartCOMM

SmartCOMM helps businesses become more efficient internally, more compliant with regulators, and more relevant to customers, all while reducing IT costs.

Reviews

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Type of review

Revainrating 5 out of 5

Great product; Excellent service and great quality

I have been using smartcomm for over 2 years now as our internal helpdesk system is very old fashioned in its design so it was time we upgraded or replaced this software which has made life much easier! The customer support team are brilliant at their job too - nothing that they haven't helped me solve before but always there if you need them. It's not something i've had any problems yet (knock wood) however when my colleagues do mention issues then yes these can be resolved quite quickly by…

Pros
  • Its easy to use, intuitive interface makes navigating around pretty straight forward even though sometimes confusingly laid out making navigation difficult without knowing how things work within different categories etc., also great user reviews from past customers make all those bad memories just go away lol..Also having an ability log off remotely via tablet/phone app really does save many headaches especially with staff being remote workers / working shifts..also good backups &
Cons
  • Empty