Header banner
Revain logoHome Page
voice of customer research (voc research) logo

Voice of Customer Research (VOC Research) Review

2

·

Excellent

Revainrating 5 out of 5  
Rating 
5.0
Business Services Providers, Win-Loss Analysis Services

View on AmazonView on ЯM

Description of Voice of Customer Research (VOC Research)

Voice of Customer Research (VOC Research) was founded in 2008 in Burlington, Vermont. We have been successfully helping our B2B customers win more business and retain more customers with our Win/Loss and Customer Satisfaction in-depth interviews and analysis designed to identify the root causes and provide recommendations for future success. We specialize in detailed, pre-scheduled conversations with your customers and/or lost prospects to help you increase your revenues and profit. We provide a suite of valuable services for a fair price. The ROI for our services is typically a small fraction of the revenue we can help you generate for your company. ​We know how to extract actionable intelligence and provide recommendations from the completed interviews to help you use the information to win more business and retain more customers. We believe actionable intelligence is the best intelligence.

Reviews

Global ratings 2
  • 5
    2
  • 4
    0
  • 3
    0
  • 2
    0
  • 1
    0

Type of review

Revainrating 5 out of 5

Great tool and very useful in our field

The best part is that they can be done at your own pace without any issues. I like how easy it would make my job easier if i were working as an interviewee or customer myself! There wasn't anything about this service which made me feel uncomfortable but there are other services out their too so keep looking around until you find what works well enough for yourself. This product has helped us get some great insights into why we aren’t meeting sales targets during busy season months. It also…

Pros
  • Easy access via phone
  • Very fast turnaround time, usually under 6 hours.
  • Able listen with ease in order not just hear words/phrases etc more accurately by listening multiple times
  • Abilityto record sessions directlyfrom phoneside softwarefor further analysis lateron downthe lineas necessaryand use our existinginterview guidesin conjunction
Cons
  • There are troubles

Revainrating 5 out of 5

Very helpful in my business for getting information and data

The research questions were clearly defined so that we could tailor them specifically towards what I needed from this study! It is easy enough as well which made it feel like such an efficient process - there are no 'gotcha's here or anything along those lines really :) There isn't much room at all inside each interview box when you're trying not only think about getting your data but also being able give thorough answers without too many distractions around me while doing my job ;) So if they…

Pros
  • Very nice
  • Easy to use & follow instructions easily
  • Extremely organized, clear format for everything.
  • Great support team via Live Chat/Email with quick responses
Cons
  • Some disadvantages