I like that we can create many different types of reports with this software as well as having it sync up with our internal inventory system; both are great! The customer service is also amazing - they will help you any way possible without being pushy or condescending.
They have such an easy-to use interface for even someone who has no experience in computer systems could figure out how things work. We were able to do some upgrades ourselves but there was little explanation given why certain steps had been taken nor what would happen if those changes did not go through successfully (such as missing fields). Having a program where every shipment from start to finish can be tracked makes keeping records much easier.