I love that my HOA can be accessed anywhere, anytime with no phone calls needed! The customer service has been great too. There are some glitches here or there but they get fixed quickly. Not much of anything at this point since we have only had it about 3-4 months now. Just make sure you read all your contracts before signing them because sometimes things change after purchase. Having access to our information whenever we want without having to call someone every time helps us out so much when dealing wtih maintenance issues.