Pleasant little things to try out a new compact milling machine. The metal case is great but needs extra padding at the top to keep the bits from loosening and banging together. I don't think it was handled roughly. The inner box and the outer box showed no damage. Maybe some more glue on the rubber band that holds the bits to the bottom of the case. The bottom retainer detached and the middle one detached from the bottom and was almost cut in half. Great set for the price but it would be nice if they could add a piece of styrofoam or cardboard to hold the bits in place. One star off just for the packaging.