The package arrived in 3 days, well packaged - no scratches, no bent materials. There were no written instructions included, just a small diagram. The struts are very springy and fit my 2010 Honda CR-V perfectly. A great way to save hundreds on labor and materials is to go to a dealer. Although I didn't have written instructions, I was able to see what to do on the diagram and replace both racks in 10-15 minutes. NOTE: The metal clips at the connection points to the vehicle are thin and can easily be bent. Since there are no instructions, I pulled the metal bracket all the way out on the first fixed post, which I found unnecessary. All you have to do is pull the metal clip just enough to insert it into the slot. After pulling it all the way out, the first clamp was bent and I had to use pliers to try and tighten it again. I changed attitude.
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