Review on New Electric Winch T3 With 13000 Lb. Load Capacity, Synthetic Rope, Hawse Fairlead, Wireless Remotes And Waterproof IP67 Design - All-Black Finish by Chris Bertoli

Updated 7/21/2021I received the replacement winch and yesterday I took it out of the box and hooked it up. The connections are pretty straight forward, just match the cable colors to the colored stud insulators on the motor. The negative battery cable along with the small control lead connect to the ground terminal on the bottom of the motor. This winch functions perfectly and is much quieter than my friends Warn winch. The wired control and both wireless remotes work well. The winch looks well made I should provide many years of service. If you need to contact the company they gave me an email contact. They said to use your ebay customer number. Stegodon@163.comUPDATE 7/15/2021I was contacted by Customer Support for the Stegodon winch and they are very concerned about my experience with their product. They are shipping a replacement to me to resolve this issue. They also have provided me with their contact information in the event of future problems, I will be providing that contact information on my next update. This makes me feel a little better about the situation so I am updating my review on a trial basis. Lets see how it goes. If this is in fact a good purchase it is a great value for the money. I just want you all to know that it is always possible for a product like this to have an issue and it happens and, though aggravating and frustrating, you can live with it if you have an avenue to get help and resolve the problem. The lack of good instructions and absolutely no way to contact anyone for assistance is really unacceptable for a product of this importance and cost. When I couldn't find contact information for the company I contacted ebay and they could only help with a return, as I had lost faith in the product. I was excited when it arrived and wanted to like this winch. Their Customer Service response is starting to build my confidence in them. Let's see where it goes. I'll be updating my review once I receive and test the replacement winch.I ordered the winch on a Tuesday and it arrived Friday, great shipping time. Monday morning I finished unpacking the winch and decided to bench test the operation before installation. Glad I did. It’s a pretty straight forward installation. The control box wires connect to the motor red, yellow and black to the terminals with corresponding insulators. Then the red (+) cable to battery positive and the black (-) cable to the battery negative. Then connect the wired remote control and push the in or out button. When I pushed either button the solenoid clicked, the battery cables jumped up stiff and the motor did not run. The motor and cables immediately were almost too hot to touch. I looked at the pamphlet for a tech support number or email. Guess what, there is none. The only thing it says is to contact your online seller to resolve any warranty claim. So there is no support for this product. I’ve returned it for a refund. I’m sure that many people will buy a winch for their Jeep and hope that they never have to use it, but if you need it you’ve gotten yourself in trouble out in the woods all alone. How can you ever feel secure knowing that your winch probably won’t work when you need it. I guess for piece of mind I’m going to have to pay a lot more for that known reliable brand winch. If you take a chance on this product I hope you experience is much better than mine.